Refund policy

At Oldorable, we want you to have a wonderful shopping experience with us. Every piece is carefully inspected and packed before it leaves our warehouse. However, if something isn't right with your order, we're here to help.

When Can I Request a Return?

We currently accept returns only in the following situations:

  • You received a damaged product.

  • You received the wrong product.

To help us verify the issue, a clear, continuous unboxing video is required. The video should show:

  • The sealed package before opening.

  • The complete unboxing process.

  • The product and the issue clearly visible.

Unfortunately, we won't be able to process return requests without an unboxing video.

When Are Returns Not Accepted?

As a hygiene and quality measure, we are unable to accept returns if:

  • You simply changed your mind after receiving the product.

  • You did not like the design, color, size, or style.

  • The product has been used, worn, damaged, or altered after delivery.

  • The return request is made for reasons other than receiving a damaged or incorrect item.

We encourage you to read the product description and view all product images carefully before placing your order.

How to Raise a Return Request

If you've received a damaged or incorrect product, requesting a return is simple:

  1. Visit our Contact Us page.
  2. Enter your Name, Email ID, and Registered Mobile Number.
  3. Select the Request Type – Refund/Exchange.
  4. Enter your Order ID.
  5. Describe your issue in the Message field.
  6. Submit your request.

Our team will review your request and get back to you within 24 hours. If your request is approved, our team will connect with you and schedule a video call to check review your product. Once approved, we'll arrange the pickup from your location.

Exchange Policy

At the moment, we do not offer product exchanges.

If your return request is approved for a damaged or incorrect item, it will be processed as a refund in accordance with our policy.

Refund Policy

Once the returned product has been picked up and successfully verified by our team, your refund will be initiated.

  • Refunds are processed within 7–10 working days, as per RBI guidelines.

  • This timeline begins after the returned product has been received and verified.

Refund Method

  • Prepaid Orders: The refund will be credited to your original payment method.

  • Cash on Delivery (COD) Orders: The refund will be transferred to the UPI ID or bank account details shared by you.

6-Month Warranty Policy

At Oldorable, we stand behind the quality of every piece we create. That’s why we offer a 6-Month Manufacturing Warranty on all eligible products.

What’s Covered?

Our warranty covers manufacturing defects that affect the quality or functionality of your jewellery under normal use.

This includes:

  • Manufacturing or craftsmanship defects
  • Damage caused due to water or sweat under normal usage
  • Any other manufacturing-related issue verified by our quality team

What’s Not Covered?

The warranty does not cover damage resulting from:

  • Exposure to perfumes, deodorants, cosmetics, or other harmful chemicals
  • Improper handling, accidental damage, misuse, or neglect
  • Normal wear and tear, scratches, dents, or discoloration due to improper care
  • Damage caused by unauthorized repairs or modifications

All warranty claims are subject to review and approval by the Oldorable Quality Team.

How to Claim Your Warranty

To raise a warranty request, please contact us through our Contact Us page with the following details:

  1. Visit our Contact Us page.
  2. Enter your Name, Email ID, and Registered Mobile Number.
  3. Select the Request Type – Warranty Claim.
  4. Enter your Order ID.
  5. Describe your issue in the Message field.
  6. Submit your request.

Our team will review your request and respond within 48 hours. If required, we will schedule a video call to inspect the product and verify the issue before processing your claim.

Warranty Resolution

If your warranty claim is approved:

  • If the product is available in stock, we will replace it at no additional cost.
  • If the product is out of stock, we will issue a store credit coupon equal to the value of the product.

The store credit:

  • Can be used to purchase any product on the Oldorable website.
  • Will be valid for 60 days from the date of issue.

Important Notes

  • The warranty is applicable only to products purchased from the official Oldorable website.
  • Oldorable reserves the right to approve or reject any warranty claim after reviewing the product.
  • The warranty is non-transferable and is valid only for the original purchaser.

A Small Note

Our policies are designed to ensure a fair experience for all our customers while helping us maintain the quality and authenticity of every Oldorable order.

If you have any questions or need assistance, our support team will always be happy to help.